1. Who we are

Notch Media is a brand design studio based in Scarborough, North Yorkshire. We provide branding, web design, and illustration services. In this policy, 'we', 'us', and 'our' refers to Notch Media.

You can contact us at:

•       Email: info@notchmedia.co.uk

•       Website: www.notchmedia.co.uk

2. What information we collect

Contact form

When you fill in our contact form, we collect your name, email address, and any information you choose to share in your message.

Newsletter (coming soon)

When you sign up to our newsletter, we collect your name and email address. We use Omnisend to manage our email list. By subscribing, you agree to receive marketing emails from us. You can unsubscribe at any time using the link in any email we send.

Shop (coming soon)

When you make a purchase through our shop, we collect the information needed to process your order, including your name, email address, delivery address, and payment details. Payment information is processed securely and we do not store your card details.

Website analytics

We use Google Analytics to understand how visitors use our website. This collects anonymised data about your visit, including pages viewed, time spent on site, and how you arrived. This data does not identify you personally.

3. How we use your information

We use the information we collect to:

•       Respond to enquiries you send via our contact form

•       Send you our newsletter if you have subscribed

•       Process and fulfil shop orders

•       Improve our website and services using anonymised analytics data

We will never sell your data to third parties or use it for anything other than the purposes listed above.

4. Our legal basis for processing your data

Under UK GDPR, we rely on the following lawful bases:

•       Legitimate interests: responding to contact form enquiries

•       Consent: sending marketing emails (newsletter sign-up)

•       Contract: processing shop orders

•       Legitimate interests: website analytics (using anonymised data)

5. Third-party services

We use the following third-party tools that may process your data:

•       Google Analytics: website usage statistics (data processed in the US under standard contractual clauses)

•       Omnisend: email marketing and newsletter management

•       Squarespace: website hosting and platform provider

Each of these services has their own privacy policy. We recommend reviewing them if you want to understand how they handle your data.

6. Cookies

Our website uses cookies. These are small files stored on your device that help us understand how our site is used. Google Analytics uses cookies to collect anonymised usage data.

You can control cookies through your browser settings. Please note that disabling cookies may affect how some parts of our website work.

7. How long we keep your data

•       Contact form enquiries: we keep these for as long as is reasonably necessary to respond and follow up, typically no longer than 2 years

•       Newsletter subscriber data: for as long as you remain subscribed, or until you ask us to delete it

•       Order data: we are required to keep financial records for 6 years under UK law

•       Analytics data: as set by Google Analytics (typically 26 months)

8. Your rights

Under UK GDPR, you have the right to:

•       Access the personal data we hold about you

•       Ask us to correct any inaccurate data

•       Ask us to delete your data (the 'right to be forgotten')

•       Withdraw your consent at any time (for example, by unsubscribing from our newsletter)

•       Object to how we use your data

•       Ask us to restrict how we use your data

To exercise any of these rights, please contact us at info@notchmedia.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

•       Website: www.ico.org.uk

•       Phone: 0303 123 1113

We would always appreciate the chance to address your concerns directly first, so please do get in touch with us before contacting the ICO.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the 'last updated' date at the top of this page. We recommend checking back occasionally to stay informed.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

•       Email: info@notchmedia.co.uk

•       Website: www.notchmedia.co.uk